check current ticket#
before sending a support message, check if the user is already engaged in an ongoing open ticket by using the get open ticket endpoint to get the current open ticket;
on success:if a ticket ID is returned, then new messages must be sent along the ticket ID;
else, if there were no ticket returned, it means the user is starting a new ticket, then the first message can be sent without a ticket ID.after the first message has been sent, a ticket ID should be returned, which must be used to send new messages;
send a support message#
receive a message#
listen for new support messages;get support messages#
update messages#
the response from here is sent to all recipients in the chat with the same action type, update-support-messages;example of such request is;Modified at 2025-09-16 09:21:38
